Define & Modify Smart Intent titles: We’ve limit how the smart intent titles are defined, so now all of them will be created in lowercases and using underscores instead of spaces. We’ve also included a modal to inform you about the consequences when you want to change it.
Preview & test the conversational experience: We’ve limit the testing experience only to web chat, so now when you click on the Preview button the web chat previewer will be opened.
Handoff disconnected: We’ve added the option to leave the handoff to an agent without triggering an automatic follow-up message. Now, when an agent closes a case, you can choose not to send a message afterwards.
UI improvements: We’ve improved the Flow Builder user interface and you will see some updates on the top bar and on the edit panel that appears on the right when you select a content.
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