• Respond on first interaction: When the end user sends a first message in a channel where the conversational app cannot be proactive, such as WhatsApp, and has a keyword match, a Smart Intent or an Intent, all messages in the main flow will be sent and then the message that matches the user's intention.
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• Removing reporting section: We are deprecating the reporting section from Helpdesk as now we are showing more accurate and detailed data in the Analytics pages.
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• Do not auto assign cases when user is offline: We added a new setting on Helpdesk that allows to avoid cases being automatically assigned if the customer is offline.