- Inbox
- We improved the UI of user status message (user offline & user online) in order to give more visual space to agent and user messages.
- We expanded the width of the message bubbles in the chats so that they are now easier to navigate through.
- Agents analytics
- We added tooltips for each column in the agents performance table to clearly explain what each metric represents.
- We improved the formatting of the csv export of agents performance.
- Character counter: A character counter is now available for message and button entries, allowing you to easily monitor the length of your messages as you define your conversational experience.
September 4th, 2024
✨ What's new?
Seamless flow navigation
You can now navigate easily between connected flows. When the flow you’re working on is linked to other flows, a new section called ‘Go to Previous Flows’ will appear in the green component where the flow begins (either Conversation Start or Flow Start).
Clicking on this section will open a list of connected flows, allowing you to jump directly to any of them by clicking the Open button.
Case filtering update
We added a new filtering item in Inbox. By selecting "Online" as filter, you will be able to only visualize the cases in which the enduser is currently online.
Case sorting update
We added a new sorting option in Inbox. You are now able to sort cases based on their creation time, ascending or descending.
⚡️ Improvements
🛠️ Bug fixes
- Publish button update: We’ve refined the behaviour of the Publish button in Flow Builder to prevent publishing until the flow is saved without any errors.
- Close or reload page: We’ve resolved an issue that could cause minor data loss when closing or reloading Flow Builder. Your flow is now automatically saved, ensuring you can safely close or reload the page without losing any progress.
- Flow name change fix: We’ve fixed a bug in Flow Builder that occasionally prevented flow name changes from being saved. Name changes now work as expected.
- User typing: We improved the behaviour of the three dots showing agents when a user is typing. If a user starts typing and then goes offline, we will stop showing the three dots.
